Privacy Statement for SMS Communications

Last updated: 11/9/2025

This privacy statement explains how we handle information when you choose to communicate with us by text message. By texting our business phone number, you agree to the practices described below.

1. Information We Collect

When you text us, we may collect:

• Your mobile phone number
• Any information you include in your messages
• The time, date, and content of our message exchange

We do not collect additional personal information through SMS unless you voluntarily provide it.

2. How We Use Your Information

We use the information you provide through SMS only to:

• Respond to your questions or requests
• Provide customer support
• Communicate about services you initiated contact about

We do not send marketing messages, promotional content, or mass texts. All messages are replies to conversations you start.

3. How We Share Your Information

We do not sell, rent, share, or trade your information.

We may share information only when necessary to:

• Provide services you request
• Comply with legal requirements
• Protect the rights and safety of our business and users

4. Your Choices

You can opt out of SMS communications at any time by replying STOP.

You can request help by replying HELP.

Once you opt out, we will not send further messages unless you initiate a new conversation.

5. Data Security

We take reasonable steps to protect the information you share with us through SMS. While no system is perfect, we work to reduce risks of loss, misuse, or unauthorized access.

6. Third-Party Services

Our SMS communication may be delivered through a third-party provider (such as our phone or messaging platform). These providers may have access to message metadata only as needed to deliver messages. They are not permitted to use your information for their own purposes.

7. Contact Us

If you have questions about this privacy statement or your information, you may contact us at:

hello@thehitchedkitchen.com

The Hitched Kitchen LLC